Lorex app not working

To adjust Live View settings: Device Settings: Configure device settings for the selected camera. Refer to the article C884DA Series: Lorex App - Device Settings for detailed instructions. Viewing Mode: Switch between single and multichannel views. Video Quality: Tap to switch between SD/HD. Tap to switch to SD to optimize streaming.

First, ensure that the microphone on your camera is enabled and not blocked by any physical obstructions. If the microphone is working properly, check your network connection and signal strength. Weak or inconsistent Wi-Fi can cause disruptions and loss of audio. Additionally, make sure that the firmware on your Lorex camera is up to date, as ...Person detection not working. Ensure you have enabled Person Detection in the Device Settings screen of the Lorex App. To enable Person Detection, launch the Lorex App app > tap Settings > Detection Settings > turn on Motion Detection > turn on Person Detection. W261AQ Series. The following is the most common issue our users encounter with ...Night vision is not working. The night vision activates when light levels drop. The area may have too much light. Picture is not clear. Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth. Make sure that the cable run is within the limitations specified in the section ‘Cable Extension Options’.Launch the Lorex app and tap above the camera's thumbnail. Tap Notifications. Tap to enable Alert Notifications. Notification Schedule. The Notification Schedule feature allows you to schedule the period of time when you want to receive motion detection alerts. If, for example, you and your family leave the house every weekday by 7:30 AM, you ...Table of Contents. Check Your Notification Settings. If you're having trouble receiving notifications from your Lorex security system, the first thing you should do is check your notification settings. Often times, notifications can be turned off accidentally or unknowingly, causing you to miss important alerts.If it does not connect after rebooting, it may be due to a loss in network configuration settings. Start by restoring your camera to default settings. To restore your camera: With the camera on, press and hold the reset button on the camera for at least 10 seconds, using a pin or small object. Your camera will power off.Step 1. Launch the Lorex Home app, then tap Device Thumbnail to open the Live View. Step 2. Tap the microphone button, then start talking. To speak on your Lorex camera, you’ll need to utilize the two-way audio feature, which allows you to communicate with individuals near the camera location remotely.Information (): Tap to view the Lorex Secure app information. You can also log out of the Lorex Secure app in this screen by tapping Log Out. Device Name / ID; View Live (): Tap to stream live video from all connected cameras. Tap (hold for one second) and drag a camera channel to rearrange it. Settings (): Tap to open the device settings menu.

The LHA / LNK Series DVR / NVR hard disk drive (HDD) is set to overwrite automatically by default. The system deletes the oldest recorded videos when the HDD is full... Search through and play video recordings from the hard drive. To search for and play recordings: From live view, right-click and then click Playback.Locate the reset button located above the camera lens. The SD card slot and reset button are located above the lens. To find the button, turn the lens all the way down. Do not damage the PTZ motor. Press and hold the reset button for 10 seconds until the chime sounds. The status indicator should start flashing green indicating that the camera ...The Lorex Home app, as available in the Apple TV App Store for me, is of version 1.0 from 2019, as shown on the app Details page in the App Store app.This Apple TV app edition seems to not get the same attention as the mobile app for iPhone (last update August 2023). You will have to contact Lorex about any support regarding their …Click Network > TCP/IP. Check your Mode settings. If the Mode is set to Static, click the button next to Dynamic Host Configuration Protocol ( DHCP). Click Apply to save settings and click OK to exit. Your DVR / NVR will restart and attempt to obtain a new valid IP address from the router. If this has not resolved the issue check to ensure your ...Enter the DVR / NVR IP address, located under your Network menu or System Information on your DVR / NVR. Enter the RTSP port (default: 554 ). Enter the channel number you would like to stream from. Enter 1 if you want your camera to stream as substream, or enter 0 to stream as mainstream. IMPORTANT: To view the RTSP stream over the internet ...FLIR FX Camera: Not turning on. If the FLIR FX camera is not powering on when the Power button is pressed, or power is connected / restored to the camera, it may have entered Power Lock. To exit power lock: Press and hold the Power button for 7 seconds. Release and wait 5 seconds. Press and hold the Power button for 1 second.

When using multiple analog cameras simultaneously, camera feeds not displaying indicates that some cameras may not be receiving the required amount of power. To ensure that the camera is receiving sufficient power: Ensure the camera is connected to a power outlet. If using an Uninterruptible Power Supply (UPS), ensure that it is powered on.To add someone as a Shared User to a Lorex App device: Note: Shared Users must have their own separate Lorex App account to be added as Shared Users. Open the Device Settings page in the Lorex App for one of your Lorex devices. Tap Shared Users. Tap Add Shared User. Enter the email address of the person you want to add as a Shared User, enable ...Search Comments. ExpensiveBass4. • 5 mo. ago. One thing to check for the deterrence light issue is the triggers for smart motion rules. From NVR: main menu, events, event settings, smart motion tab. Press the gear icon on any enabled person detection rules. On that screen check that the schedule looks good and camera light is marked and or ...If your DVR / NVR fan is not working, it may be due to dust or debris that has built up and stopped the fan from spinning. You can resolve this problem by opening your DVR / NVR and carefully cleaning the fan. ... Lorex App - Configuring Motion Detection Settings. Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, …To adjust other display settings: Right-click in the Live View to open the Quick Menu. Click Main Menu and click the Setting icon ( ). Click Setting > Display. Click the Display tab. Configure the following settings: Transparency: The menu transparency. Time Display: Whether or not to display the time on the monitor.

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Here’s how you can check it. Open the Lorex app and select the ‘Menu’ or ‘More’ button on the top left corner of the screen. Then go to ‘Settings’ and select ‘Notification.’. Ensure that the notification settings for activities that you want to be notified about, such as motion detection, are turned on.1. Lorex Mobile Link App: User's Guide. Lorex Mobile Link is an iPhone app that allows you to remotely view your LH400series DVR. NOTE: Lorex Mobile Link is capable of viewing only. Compatible Devices. • iPhone 3GS, iPhone 4, iPod Touch (3rd and 4th generation), iPad • iOS 4.1 or later • Lorex LH400 Series DVR. Prerequisites.To perform a Smart Search: From the Live View display, right-click to open the Quick Menu, then click Playback. Use the calendar on the right to select the day to playback. Check a single channel you want to play back. Click the icon to the right of the channel name to choose the video quality ( for Main Stream, for Sub Stream).If you forgot your Lorex App password, use these steps to reset it and regain access to your app. After resetting the Lorex App password, it will automatically change the Lorex Account password as well. NOTE: The following instructions are shown using an iOS (Apple) smartphone. There may be some differences in the user interface when using an ...

There's a difference in settings between when you sit in front of the DVR and use a mouse, keyboard and display that are directly connected to it vs using the Lorex Cloud computer application vs using the iOS app. Oh and Lorex Cloud on macOS is completely broken and slow as fuck. (Works in a Win 10 VM, though.)WARNING: The inner casing of the DVR / NVR has sharp edges that can lead to injury if not carefully handled. Be careful not to let any tools or loose parts touch sensitive components such as the circuit board. Disconnect and reconnect the two cables going to the HDD. Make sure they are securely connected.On the Lorex Support Site, go to Products. Step 2. Choose the type of product you need help with. Step 3. Select the type of doorbell you have ( 2K QHD or 1080p HD ), then click on the following: Step 2. Select Lorex App Center, then click on the following: Step 3. Select your product's model number, then click on the following:Search Comments. ExpensiveBass4. • 5 mo. ago. One thing to check for the deterrence light issue is the triggers for smart motion rules. From NVR: main menu, events, event settings, smart motion tab. Press the gear icon on any enabled person detection rules. On that screen check that the schedule looks good and camera light is marked and or ...With Lorex, receive instant motion alerts and notifications, so you can see and respond to anyone on your property. With Lorex, you can: • Enjoy easy setup and control of your camera. • View live video from multiple cameras remotely. • Playback recorded video to review events. • Listen and talk using compatible security cameras.Use a working outlet – one that supplies the correct voltage. If you are using PoE, confirm that your Lorex camera and network switch support the protocol. For Lorex battery-powered models, fully charge the battery before setting up and installing it. Again, confirm that you are running on the latest version of the Lorex Home app. Check on ...WARNING: The inner casing of the DVR / NVR has sharp edges that can lead to injury if not carefully handled. Be careful not to let any tools or loose parts touch sensitive components such as the circuit board. Disconnect and reconnect the two cables going to the HDD. Make sure they are securely connected.Lorex App Not Working: How to Fix Lorex App Not Working | Simple & QuickIn this video I'll show you Lorex App Not Working: How to Fix Lorex App Not Working. ...3. Reconnect your device to the Lorex App. Once you have powered on your device and restarted your router, you can reconnect your device to the Lorex App. To reconnect to the Lorex App, launch the Lorex App app > tap Settings > Wireless Network > then follow your device’s on-screen connection guide. If your camera still appears offline ...May 28, 2023 ... Open App. Troubleshooting Lorex security camera issue showing blank black screen for live video. #Lorex Security Camera Showing Blank Black ...To configure device settings: Device Name: Tap to modify the device name. Format: Tap to select a storage device (hard drive or microSD card) to format. In the Format screen, tap Format to confirm the selected device and begin formatting. Important: Formatting a storage device will erase all recordings and snapshots.Lorex Cirrus‎ App. Front Matter. 1 Getting Started. 2 Connecting to your System Using a Mobile Device. 2.1 Complete the Setup Wizard. 3 Live View Interface. 4 Pairing Wire-Free Cameras. 5 Wire-Free Device Settings. 5.1 Configuring Motion Settings. 5.2 Configuring Recording Schedule. 6 Using Playback Mode

To set up your LNR Series NVR: Connect your IP Cameras (not included) using an Ethernet cable to either directly to the NVR (recommended) or Power over Ethernet (PoE) switch. REMINDER: It may take up to 1 minutes for cameras to start up and transmit video to your NVR. Connect your Router (not included) to the Ethernet port on your NVR or if ...

Prerequisite: To link Lorex Sensors to the 2K Video Doorbell on the Sensor Hub, you will need to first set up the Sensor Hub, the Door/Window Sensor and/or Motion Sensor, and the 2K Video Doorbell, all on the Lorex App. Refer to the article Lorex Sensor Hub and Sensors - How to set up for full instructions. Refer to the article Wi-Fi Security ...Lorex 2K Spotlight Indoor/Outdoor Wi-Fi Security Camera (32GB, Cloud-Enabled) $149.99. Add to Cart.Locate the reset button located above the camera lens. The SD card slot and reset button are located above the lens. To find the button, turn the lens all the way down. Do not damage the PTZ motor. Press and hold the reset button for 10 seconds until the chime sounds. The status indicator should start flashing green indicating that the camera ...One of the most common reasons why your Lorex app may not be working is because of internet connectivity issues. It’s possible that your phone or tablet is not properly connected to the internet or that the Wi-Fi signal is not strong enough. You can try resetting your router or moving closer to it to improve your signal strength.For full instructions, see Shared Users. Wireless Network: Change the Wi-Fi network that is associated with the camera. Status LED: Tap icon to disable the status LED on the camera. Tap again to enable. Image Rotation: Tap icon to rotate the camera feed 180°. Note: Recommended if you are installing the camera upside down.Client Software for PC / Mac | LOREX SupportLorex Support Alerts. We are experiencing issues with Lorex App's push notifications. Dear Valued Customers, We are aware that some of our customers are not getting push notifications in their Lorex App. We are actively working on restoring the service. We apologize for the inconvenience. The Lorex Team. Created: 2021-10-17.4. Allow Lorex App to establish a Wi-Fi connection directly to your camera. 5. Create a secure password for your Lorex Wi-Fi camera. 6. Choose your Wi-Fi network from the list of available networks and enter the Wi-Fi password. 7. Wait until the camera chimes and the LED turns solid green, then tap Next . 8.

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How To Fix Lorex App Not Working On iPhone? November 4, 2023 by Rabee. If you're facing issues with your Lorex app not working correctly, don't fret! We've put together some useful tips to … Read more. How To Fix Peloton Not Working On iPhone? October 30, 2023 October 30, 2023 by Krisha.The Lorex Home mobile app functions well and is a nice feature to have. If this new unit works as good as my previous still working 12 year old DVR did it's a 5 star for sure. Main reason for upgrading was improved picture quality and the NVR POE cameras capabilities. With Lorex, receive instant motion alerts and notifications, so you can see and respond to anyone on your property. With Lorex, you can: • Enjoy easy setup and control of your camera. • View live video from multiple cameras remotely. • Playback recorded video to review events. • Listen and talk using compatible security cameras. May 17, 2018 · Scan your QR code and attempt to connect after each step: Power cycle your DVR / NVR. To power cycle your DVR / NVR, please power it off (if applicable) and disconnect the power source for approximately 30 seconds. Reconnect, and power up the DVR / NVR. Ensure the unit is connected to a router using an Ethernet cable. All you need to do is to clean the connection points with any rush cleaner from the market and then check the response from the chime again. Hopefully, it will start working with the Lorex doorbell without further issues. You also have the option of developing your own cleaner by using a diluted vinegar solution.To configure DDNS settings: In the taskbar, click the Main Menu icon ( ), and then click Settings > Network > DDNS. In the DDNS drop-down, select Enable. In the Server drop-down, select LOREXDDNS. Enter the Domain Name URL shown under My DDNS Devices in your Lorex account (for example, www.tomsmith.lorexddns.net).Lorex Support Alerts. Lorex technical support is free of charge. Call our technical support free of charge for any issues related to your Lorex product. Toll-free: 1-888-425-6739. Phone support is available Monday to Saturday, 10 am to 9 pm EST. Created: 2021-04-26.Step 1. Tap Device Settings. Step 2. Tap Floodlight Settings. Step 3. Mode is set to Motion Activation by default. Tap to change the floodlights from being activated by motion detection to Manual. Manually turn the floodlights on and off in the live screen view. Step 4.Lorex App - Configuring Motion Detection Settings. Learn more > Top Reasons Your Lorex Camera May Lose Video or Go Black ... Recommended. Wi-Fi Security Camera - Getting Started. Top Reasons Your Lorex Camera May Lose Video or Go Black. Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series ...The L-View Client software is used to view playback or live video from an LNC Series camera on your PC. Prerequisites: Connect your camera to a network by connecting it... Learn More >. L-View Client Software: Enabling motion triggered recording on PC / Mac.The Lorex app allows you to process 120 events per device each day. Once this device surpasses 120 events per day, you will still be able to see events, but you will no longer receive thumbnails for the remainder of the day. *The number of thumbnails processed per day is subject to change at Lorex's discretion. ….

Analog Security Systems are a more economical choice for continuous 24/7 recording. Analog Security Cameras capture raw analog video (and audio if available) and send the data to a Digital Video Recorder (DVR) for encoding and storage. Wired Analog Cameras are connected to the DVR with a Siamese BNC cable.This cable combines two different cables in one: one for data, one for power.The first step of the process is to add the Sensor Hub to the Lorex App. The Hub is the bridge that connects all Sensors to the Lorex App. Step 1. Launch the Lorex App app, then tap the plus (+) sign. Step 2. Locate the QR code at the back of the Sensor Hub, scan it, then tap Next. If your camera is unable to scan the QR code, you may have to ...If you're not receiving notifications after updating to iOS 17.4.1, check if Focus Mode is enabled. Turn it off to ensure all notifications are delivered without fail. Open the Control Center → Tap and hold Focus. Focus is replaced by the name of the Focus Mode that's active. Select a Focus Mode you want to turn off.FLIR Cloud Client Software: Preventing software from filling up hard disk drive on PC / Mac. PC FLIR PC-NVR bundled software is included with FLIR Cloud Client software, and is available to be installed when you install FLIR Cloud Client software.like most wired security cameras they run on 12 volts to feed the cameras and then they send a signal with video back to the DVR..but what happens when they ...Click Network > TCP/IP. Check your Mode settings. If the Mode is set to Static, click the button next to Dynamic Host Configuration Protocol ( DHCP). Click Apply to save settings and click OK to exit. Your DVR / NVR will restart and attempt to obtain a new valid IP address from the router. If this has not resolved the issue check to ensure your ...L4248 Series - 2K 8-Channel Recorder with Wire-Free Cameras. Model Numbers: L4248D, L4248E, L42481, L4248D-4AA4N-E. The Lorex 2K Eight Channel NVR provides clear resolution and reliable video storage for your wire-free cameras. Compact in design, you'll be able to set up and place this recorder anywhere in your home.If you’re having trouble connecting to your Lorex Cloud app, a simple solution you could try is to restart your device and the app. Sometimes, the app or device may … Lorex app not working, To add your Lorex device using Google Home: Launch the Google Home app ( not Google Assistant ). From the home screen, tap Add. Tap Set up device. Tap Works with Google. Search for Lorex Home App, then tap to begin setup. Verify your Lorex App account by entering the email address and password used for the Lorex App, then tap Sign in., On the Lorex receiver unit, press the "Menu" button until you reach the "Settings" menu. Select "Device Pairing.". Select "Add Sensor" and choose either "Pet Sensitivity" or "Human Sensitivity," depending on what kind of action you want to monitor. You have 30 seconds to pair the motion detector with your receiver unit ..., How can we help? Alerts and Notifications. Resolved: Lorex Pro App Push Notification Issue on iOS 2023-11-16. Changes to Two-Factor Authentication 2023-11-06. Lorex App: Missing Events 2023-09-26. Discontinued Support for Lorex App on Apple TV 2023-09-15. Lorex App: Scheduled Maintenance, August 30th 2023-08-29. See all alerts., With the monitor on, re-insert the SD card. Ensure that the card is being inserted in the correct orientation, matching the diagram near the slot. You should hear a click when the card is fully inserted. If the SD card is still not displaying, the SD card may need to be formatted or replaced. To troubleshoot SD card errors:, Launch the Lorex App. Navigate to the Account tab. Tap Home & Away. Tap Enable, then set your home area using the map: Drag the map to adjust the location of your home area. Use two fingers to pinch/expand to adjust the size of your home area. Tap SET when finished. Tap Settings to configure push notifications based on your mobile device's ..., Launch the Lorex App. Tap icon above the channel thumbnail on the Devices screen. Tap Motion Detection Settings. Tap Light Settings. Tap Deterrence light settings or Smart lighting settings, and then tap icon to enable the deterrence light when the enabled event occurs. Tap again to disable. Tap Smart lighting modes, select a mode or customize ..., If you are having trouble with Lorex 2 way talk not working, it may be time to reach out to Lorex support. This feature allows for real-time communication between you and anyone in the vicinity of the camera. If you cannot hear or talk to the person on the other end, there may be a problem with the device or network connection., ACH20-1B Thermal Monocular Camera: Connecting to the App Follow the steps below to connect your thermal monocular camera to the Thermal Connection app. Note: The frequency bands and transmitting power (radiated and/or conducted) nominal limits applicable to this radio equipment..., Jul 26, 2023 ... How to fix Lorex Notifications not working? 1.2K views · 9 months ago ...more. Hey, How to do it ? 14. Subscribe., Disable your VPN, close the Lorex App, and then tap to add your device. Once setup, you can re-enable your VPN and connect to your Device from the Lorex App. Created: 2022-11-03 14:33:59. Last update: 2022-11-03 14:43:40., Check the device for physical damage to see if it is broken or your Lorex camera isn’t connecting. If everything appears in order with the camera, ensure it is securely plugged into a power source. Next, add the camera once more to your Lorex app. Charge the camera after that, then lower network activity., Open the Lorex App. Tap on the three dots on the top right of the video doorbell (Device Settings) > Motion Detection Settings > Motion Zones™. Tap General Motion Zones to configure the areas of the image that will be enabled for motion detection. The blue grid indicates the active area for motion detection. Tap the drawing icon and drag to ..., To set up the Lorex ECO Stratus app: Launch the Lorex ECO Stratus app on your iPad or iPhone. Tap Device Manager, then tap the Plus icon () for iPad, or tap the Gear icon ( ), then tap the Plus icon () for iPhone. Enter the following information: Name: Enter a Name of your choice to identify the DVR. Login Type: select IP / Domain or Device ID., Customer: the lorex home app stopped working on my Ipad, it still works on my iphone but not on my ipad Technician's Assistant: What version of iOS are you running on your iPad? Customer: 16.4.1 Technician's Assistant: How long has this been going on with your iPad? What have you tried so far? Customer: it just happened last night. i have restarted the ipad multiple times, and deleted the app ..., We would like to show you a description here but the site won't allow us., Home Screen. Add device: This button allows users to add additional recorders and devices to their app. Toggle device view: Allows the user to toggle between thumbnail view and list view for their connected devices. Multi-channel live view: Access multi-channel view view on the selected recorder. Can toggle between 4, 9, or 16 channels. Settings: Access the settings page for the selected recorder., Launch the Lorex App. Navigate to the Account tab. Tap Home & Away. Tap Enable, then set your home area using the map: Drag the map to adjust the location of your home area. Use two fingers to pinch/expand to adjust the size of your home area. Tap SET when finished. Tap Settings to configure push notifications based on your mobile device's ..., To restore your recorder's default display output: Plug your recorder and keep tapping the panic button until you see the Lorex screen on the monitor. Once your monitor shows the Lorex screen (like the image below), reset is complete. After the reset, your recorder will display the lowest available resolution so that it becomes compatible with ..., Nov 21, 2020 ... Having problems connecting your Lorex Doorbell to your home WiFi? This is probably the issue you are having. Hopefully soon, Lorex will come ..., Here at Lorex, motion detection is only one of the many features our security devices offer that help protect your home or business. In the end, motion detection is extremely important as it will help you stay informed of motion activity around your property and, more importantly, provide you with valuable seconds should you need to contact the authorities., What is the Lorex App? Key Feature; Why Lorex App Not Working? 1. Connectivity Problems; 2. App Malfunctions or Freezes; 3. Login Troubles; 4. Notification Problems; 5. Camera Connection; 6. Playback and Recording Problems; How to Fix Lorex App Not Working? Frequently Asked Questions. Q. Why Can't I Log in to the Lorex iPhone App? Q., Basic App Features. All Lorex apps have a similar feature set that allows you to conveniently monitor faster and smarter: Collection NVRs, and Analog DVRs. Learn More. Collection NVRs, and Anglog DVRs. Learn More. Used by our latest N884 Series NVRs for seamless control of your professional security systems. Learn More., Prerequisite: To link Lorex Sensors to your video doorbell on the Sensor Hub, you will need to first set up the Sensor Hub, the Door/Window Sensor and/or Motion Sensor, and your 4K Video Doorbell, all on the Lorex app. Refer to the article Lorex Sensor Hub and Sensors - How to set up for full instructions. Refer to the article Wi-Fi Security ..., Dec 27, 2019 ... This is how to share one Lorex DVR / NVR between two or more phones or tablets., Lorex Home App Video Playback Not Working. Has anyone noticed since the iOS 16 update that the Lorex Home app won't play video at all or at the very most, sporadically? I get the "Uh-Oh something went wrong. Try again." Message for trying to view the live feed or recorded clips., bigjonxiii. My issue was playback only. Cameras were online and live view was working. I did a factory reset a couple of times and that never fixed the issue. Lorex did a firmware update and that fixed the issue. Now I have an issue with my Lorex doorbell and it looks like it has astigmatism and all lights give a terrible glare., Live View & Playback. Lorex apps allow you to stay connected to your security device or system from virtually anywhere in the world. See exactly what your cameras see, or watch recorded playback of past events, right from your mobile device., Basic App Features. All Lorex apps have a similar feature set that allows you to conveniently monitor faster and smarter: Collection NVRs, and Analog DVRs. Learn More. Collection NVRs, and Anglog DVRs. Learn More. Used by our latest N884 Series NVRs for seamless control of your professional security systems. Learn More., WARNING: The inner casing of the DVR / NVR has sharp edges that can lead to injury if not carefully handled. Be careful not to let any tools or loose parts touch sensitive components such as the circuit board. Disconnect and reconnect the two cables going to the HDD. Make sure they are securely connected., Set preferences for motion detection per channel. To configure motion detection: From the Live View display, right-click to open the Quick Menu, then click Main Menu. Click , then click EVENT. Select a channel to configure motion detection for. Check to enable motion detection on the selected channel. Click Setup next to Area to …, Currently, the Lorex Pro app does not have support for PC or Mac clients, as well as tablets. INTRODUCING LOREX PRO, The ultimate app for seamless control of your professional-grade security systems. With Lorex Pro, designed to be used with our N88-series recorders, you have the power to connect and manage your security systems with ease, right ..., If you have recently changed your network router and your IP cameras are not connecting, check the IP settings in either your camera or your connected DVR / NVR. To reset the IP settings: To power cycle your IP camera, please power off and disconnect the power source for approximately 30 seconds. Reconnect, and power on the IP camera., If the internet connection is still not working, the next step would be to update the device’s firmware. Uninstall App. If your Lorex Cloud app is not working properly, you may need to uninstall it and reinstall it. Uninstalling the app is a relatively simple process. First, open your device’s app store.